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FAQs

How do I care for my Living Fresh products?

Follow care instructions on each individual Living Fresh product label to retain their properties. We recommend washing linens in warm water. Tencel Plus™ will dry 30% faster than traditional linens, so remove promptly from dryer to prevent overheating or wrinkling. Do not use chlorine bleach on any of our linens as it can damage fibers. Since our linens naturally get softer with each wash, fabric softener should not be used,as it will coat the fibers and make the linens less absorbent.

Can I use bleach on my sheets?

We do not recommend using chlorine bleach. If necessary, a non-chlorine alternative made for fabrics can be used sparingly.

Is Living Fresh bedding certified organic?

Our bedding is made from eucalyptus trees that are grown in Living Fresh protected forests with no pesticides, making them above and beyond organic. In these protected botanical forests, all that is needed for the trees to grow naturally is sunshine and rain.

Why are Tencel + Plus™ fibers better than cotton?

Tencel + Plus™draws any moisture into the center of the fiber, making it more absorbent than cotton. When you perspire at night, Tencel + Plus™ will wick the moisture away from your body, leaving you dry and comfortable, unlike cotton where the moist cotton fibers lie directly on your skin. Additionally, our Tencel + Plus™ fiber is softer than cotton so it feels more luxurious.

What is your thread count?

The reason our sheets are so soft is our 310 thread count. With our Tencel + Plus™ fibers being softer than cotton, less fibers are needed which allows for breathability.

How do Tencel + Plus™ products reduce allergens?

Eucalyptus is a natural bug repellent and hinders the survival of dust mites (the leading allergen for most sufferers). Our Tencel + Plus™ products have been thoroughly tested and measured for anti-dust mite properties and activity. Our results show immense reduction or elimination of dust mites. *Test results available upon request.

How does Tencel + Plus™ affect bacteria?

Bacteria typically grow in warm, moist areas and almost all traditional cotton bedding creates the perfect environment for mold and spore growth by trapping in moisture. Tencel+Plus™ not only wicks moisture away from the body during sleep, but it also dries faster after washing - an added bonus that hotels love for saving energy costs that will also benefit your household.

How deep is the fitted sheet pocket?

All of our fitted sheets have a 13-15" deep pocket, however, we also use full elastic banding that goes all around the sheet ensuring a secure fit on even the deepest mattresses. (up to 20 inches)

Placing an Order


I just placed my order, what happens next?

After placing an order with us, you will receive a confirmation email from Living Fresh that includes your order number and receipt for your records. If you do not receive this email, we ask that you please check your email's spam folder, in the event it may have been removed from your regular inbox.

Where can I check my order status?

You can check the status of your order by logging into your customer account. If you have any questions, please contact Customer Service at customercare@livingfresh.com

I am having trouble placing my order.

We apologize for any issues you are experiencing on our website and would be happy to help. Please contact our Customer Service Department by email at customercare@livingfresh.com and we'd be glad to help troubleshoot.

I didn't receive an order confirmation email.

When your order is placed, we will immediately send you a confirmation email with an order summary and order number. If you did not receive this, please check your email's spam folder as there is a chance it may have been filtered to be sent to that folder. If you are still unable to retrieve your confirmation email, please email customercare@livingfresh.com and we will be glad to assist you.

How do I cancel my order?

Contact our Customer Service Department within 24 hours of placing your order to process a cancellation. Cancellations are not guaranteed. Please email customer service at customercare@livingfresh.com. If you are unable to process a cancellation in time, you will have to return the order once you receive your order. Please see Return Policy.

Returns/Warranty Policy


What is your return policy?

Living Fresh will gladly refund or exchange any unused and unopened product returned within 30 days from the date of purchase, with the exception of used or unused pillows. If your product meets our return policy requirements, please request a Return Merchandise Authorization number (RMA #) FROM OUR Customer Service Department at customercare@livingfresh.com.

We provide a full refund, less a 20% restocking fee and shipping costs, within 3-7 business days after processing your return.

Living Fresh is not responsible for any customer returns that are lost during transit.

*Shipping costs are non-refundable.

*We are not responsible for any customer returns that are lost during transit back to Living Fresh .

What is your warranty policy?

Living Fresh will exchange any item within the first 90 days of purchase due to a manufacturer's defect. Manufacturer defects will include missed items, open seams, or defective elastic. It does not include rips and tears that occur due to sharp objects, products damaged by abuse or misuse and/or products that have not been cared for as per our care instructions. We cannot accept returns or exchanges on items damaged through normal wear and tear. Living Fresh reserves the right to review any special cases and make any appropriate exceptions to the policy. *Shipping costs are not refundable.

How do I make a return?

In order to make a return, please contact Customer Service at customercare@livingfresh.com to obtain an RMA (return merchandise authorization) number. Your return must be in the original packaging with the RMA number clearly placed on the outside of the package, and accompanied with the original packing slip.

Unfortunately Living Fresh will not be responsible for any customer returns that are lost during transit, and if there is no RMA number visible on the outside of the package we will not be able to process the return.

I accidentally order the wrong item, can I exchange it?

Once you have received your incorrect item(s), please contact Customer Service at customercare@livingfresh.com for an RMA number that will need to be placed on the outside of the package. If you do not place an RMA number on the outside of the package, we will not be able to accept your exchange.

Living Fresh is not responsible for any customer returns that are lost during transit.

I received a gift order, but would like to exchange it, what should I do?

If you have received one of our items as a gift but would like to exchange it for a different item, please email us at customercare@livingfresh.com and we will be happy to help.

About Us

Where do I direct press or marketing inquiries?

For press or marketing inquiries, please email marketing@livingfresh.com.

Do you have any affiliate program?

Yes. For information about joining our affiliate network, please visit our Affiliates Page here.

Payments & Discounts


How do I redeem a coupon code?

To redeem your coupon code, enter it in the discount box during the checkout process and hit submit to place your order. Only one coupon code can be used per order. If you receive an error message, please make sure the code was entered correctly. If you are still having trouble, please contact Customer Service at customercare@livingfresh.com.

Can I checkout online using my PayPal account?

Unfortunately, we are unable to accept payment via PayPal at this time. We plan on offering this option in the future.

Will I be charged sales tax?

Yes, sales tax will be calculated based on shipping zip code and reflected in your order summary at checkout.

Shipping


I accidentally entered the wrong shipping address, what should I do?

Living Fresh cannot guarantee that your shipping address can be changed once your order has been placed, however, if you email customercare@livingfresh.com and we will do our very best to accommodate your request.

How much does shipping cost?

Shipping cost is based on shipping zip code. We gladly offer free shipping on all orders above $200 to the continental United States.*

*A handling fee of $25 will apply to all Alaska and Hawaii orders.

When will I receive my order?

Orders placed for in-stock items usually ship within 24-48 hours of being placed. Orders placed on Fridays, weekends, or on national holidays will be shipped the following business day. Depending on your zip code, ground.

Orders typically ship within 24-48 hours. Orders placed on Fridays, weekends, or national holidays will be shipped the following business day. Depending on your zip code, ground shipping may take 2-7 business days.

To receive an accurate date of arrival, please use the tracking number included in your shipping confirmation email.

How will I know my order was shipped?

Once your order is shipped, a notification will be sent to the email address supplied during the order process with all tracking and shipment information.

Do you ship internationally?

Unfortunately, we do not offer international shipping at this time. We plan on offering this option in the future.

Do you ship to PO boxes or APO addresses?

Living Fresh partners with UPS to provide carbon neutral shipping on each package shipped, which at this time does not deliver to PO or APO addresses.

My shipping tracking link does not work.

When your order has been shipped, you will receive a shipment confirmation email with tracking information. Please allow 24 hours for your link to become active. If you are still unable to access your shipping information, please email our customer service department at customercare@livingfresh.com.

Tracking information says my package was delivered, but I never received it.

If your tracking information shows that your package was delivered but you are unable to find it, please follow the following steps:

  • Verify the shipping address located in the shipping confirmation email.
  • Look for a notice of attempted delivery.
  • Look around the delivery location.
  • See if someone else accepted the delivery.
  • Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
  • Contact UPS at 1 (800) 742-5877.

If you are still unable to locate your missing package, please contact us at customercare@livingfresh.com.